HARRIET STEPHEN EGBONYI

Administrative/Human Resources Manager | Communications & Humanitarian Specialist
Calabar, NG.

About

A results-oriented Administrative and Human Resources Manager with over five years of experience in communication, administration, public relations, and humanitarian services, adept at optimizing operational efficiency and fostering strong stakeholder relationships. Proven ability to streamline processes, manage diverse teams, and drive impactful community initiatives, committed to adhering to organizational rules and achieving strategic objectives.

Work

BAKOR MEDICAL CENTRE
|

Administrative/ Human Recourse Manager

Calabar, Cross River State, Nigeria

Summary

Led administrative operations and human resource functions, ensuring smooth facility activities, efficient record management, and effective staff support.

Highlights

Organized and maintained comprehensive company records, enhancing data accessibility and operational efficiency for the Chief Medical Director and departmental heads.

Managed departmental budgets and maintained inventory of company supplies, ensuring optimal resource allocation and continuity of operations.

Provided critical administrative support to staff and the Board of Directors, facilitating seamless activity coordination and timely reporting to key executives.

Streamlined general office management and reporting processes, improving communication flow and operational effectiveness across the facility.

Spearheaded Human Resource management, including sourcing, recruitment, orientation, and training of new staff, ensuring alignment with company SOPs and enhancing overall team capabilities.

HIGH ROCKS FETAL MEDICINE AND GENETIC DIAGNOSIS CENTRE
|

Admin Officer/Customer Service Executive

Lekki Lagos State, Lagos State, Nigeria

Summary

Coordinated client services and administrative functions, ensuring efficient patient flow, effective communication, and resolution of patient concerns.

Highlights

Managed daily client interactions and reporting to the Chief Medical Director and nurses, ensuring seamless coordination of clinical services and patient payments.

Resolved tense situations during peak client arrivals and consultations, maintaining a professional and welcoming environment.

Acted as a crucial liaison between the CEO, clients, and various units, effectively handling personnel-related matters and ensuring smooth operations.

Managed company's digital presence across WhatsApp, Instagram, Facebook, and website, enhancing client engagement and information dissemination.

Ensured smooth processing of Health Maintenance Organizations (HMO) bills and effectively resolved patient complaints, contributing to operational efficiency and fostering positive referrals.

RADIO NIGERIAN, CANAAN CITY 99.5 FM CALABAR
|

News Correspondent/Media Monitoring

Calabar, Cross River State, Nigeria

Summary

Conducted comprehensive news coverage, monitoring, reporting, and editing, ensuring timely and accurate dissemination of local, national, and foreign news.

Highlights

Covered news, conducted profile interviews, and recorded Vox Pop, providing diverse content for local, national, and international audiences.

Maintained cordial relations with news sources to secure factual and accurate eyewitness information, enhancing report credibility.

Attended press briefings and monitored parent station news items, ensuring up-to-date reporting and news updates.

Visited breaking news sites for on-the-ground interviews and coverage, delivering timely and relevant reports.

Edited audio sports news using Adobe graphic editing suits, contributing to high-quality broadcast content.

Volunteer

NIGERIAN RED CROSS SOCIETY
|

Restoring Family Link (RFL), Field Volunteer

Calabar, Cross River Branch, Nigeria

Summary

Dedicated field volunteer passionate about humanitarian work, specializing in training, field activities, and tracing missing persons to reunite separated family members.

Highlights

Trained and retrained NRCS Volunteers in remote areas, enhancing capacity for effective field operations and community engagement.

Planned and executed regular field activities in refugee camps and host communities, successfully collecting tracing requests from missing persons.

Displayed photo boards of missing persons in refugee camps, significantly speeding up tracing activities and facilitating reunions.

Conducted in-depth interviews with beneficiaries to identify cases requiring humanitarian assistance or referrals to other NGOs, ensuring comprehensive support.

Provided Antenna services to refugees, enabling them to maintain or restore contact with separated relatives, fostering critical family connections.

National Association Catholic Corpers (NACC), Omoku Rivers State
|

Choral Director

Omoku, Rivers State, Nigeria

Summary

Directed choral activities and performances for the National Association Catholic Corpers.

Highlights

Led and directed choral group performances, fostering musical talent and community engagement.

Organized rehearsals and managed musical selections for various events, ensuring high-quality presentations.

Nigerian Federation of Catholic Students (NFCS), CRUTECH Calabar
|

Vice President

Calabar, Cross River State, Nigeria

Summary

Served as Vice President, contributing to student leadership and organizational activities within the university.

Highlights

Assisted in leading student initiatives and coordinating events for the Nigerian Federation of Catholic Students.

Collaborated with executive members to represent student interests and promote community engagement.

Mass Comm. Students Association, CRUTECH Calabar
|

Director of Welfare

Calabar, Cross River State, Nigeria

Summary

Managed welfare programs and support for students within the Mass Communication department at CRUTECH Calabar.

Highlights

Organized welfare activities and support systems for Mass Communication students, enhancing student well-being.

Coordinated resources to address student needs and improve their academic and social experience.

Education

College of Health Technology
Calabar, Cross River State, Nigeria

Certificate

Gerontology and Geriatric Care Nursing

Cross River University of Technology
Calabar, Cross River State, Nigeria

M.Sc.

Mass Communication

Advance Computers Professional Institute
Calabar, Cross River State, Nigeria

Diploma

Computer Studies

Cross River University of Technology
Calabar, Cross River State, Nigeria

B. Sc., Second Class Hons, Upper Division

Mass Communication

Agbo Comprehensive Secondary School
Egboronyi, Cross River State, Nigeria

Secondary School Certificate

SSCE

Languages

English
Efik

Certificates

Competence Standard First Aid Course

Issued By

NRCS Calabar

Human Resource Analytics And Strategic Planning

Issued By

ITF Calabar

Performance and Productivity Improvement Training

Issued By

ITF Calabar

Learning to Lead Workshop

Issued By

ITF Calabar

RFL Refresher Training for NRCS Volunteers

Issued By

ICRC Port Harcourt Delegate

Safer Access Sensitization for NRCS Volunteers

Issued By

ICRC Port Harcourt Delegate

NRCS Volunteers Communication Workshop

Issued By

ICRC Port Harcourt Delegate

Fashion & Design

Issued By

Gee-Classic Fashion Sch, Calabar

Entrepreneurship & Employability Training

Issued By

Whitefield Foundation Shape SIP

Contact Tracing on Covid-19

Issued By

NRCS and NCDC Calabar

Community Based Disaster Risk Reduction (CBDRR)

Issued By

NRCS Calabar

Restoring Family Links Training

Issued By

ICRC Port Harcourt

Behavioral Change Comm. with NUJ Calabar Chapter

Issued By

ICRC Port Harcourt

Cash Transfer Program Training/Field Activity

Issued By

IFRC/NRCS Calabar

Skills

Certified First Aider

Nigerian Red Cross Society.

Effective Communication

Problem Solving.

NRCS Field Trained Restoring Broken Family Link Volunteer

Humanitarian Aid.

Analytics

Strategic Planning.

Self-motivation

Integrity, Discipline.

Innovative Problem Solving
Relationship Building
Employee Capacity Building

Training.

Microsoft Word
Excel
PowerPoint
Coral Graphic Suits
Internet
Human Resource Management

Recruitment, Staffing, Orientation.

Customer Service

Client Relations, Complaint Resolution.

Media Monitoring

News Coverage, Reporting.

Public Relations

Stakeholder Engagement.

Administrative Support

Office Management, Record Keeping.

Budget Management

Inventory Management, Resource Allocation.

Social Media Management

Digital Engagement.

Training & Development

Volunteer Training.

Community Engagement

Humanitarian Services.

Journalism

News Editing, Adobe Graphic Editing.

Interests

Research
Teaching
Learning New Skills
Travelling
Singing

References

PROF. JACOB U. AGBA

Dean, Department of Mass Communication, Faculty of Communication Technology, University of Cross River State, Calabar. E-mail: dr.ju.agba@gmail.com, 08038655850

ENGR. DR. JEROME G. EGBE

Deputy Dean, Students Affairs, University of Cross River State, Calabar. 08033324525

MR. ENI JOSEPH S.

Branch Secretary, Nigerian Red Cross Society, Cross River Branch, Calabar. 08038971672